Refund & Returns Policy

Last Updated: 7th-JULY-2020

At BAGTRENDER DISPENSARY, we take pride in delivering premium cannabis products with care and reliability. We understand that things don’t always go as planned, and we’re here to make it right. Below is our updated Refund & Returns Policy, designed to give you peace of mind when shopping with us.

Refunds for Missing or Damaged Items

We accept refunds or replacements for any product that is:

  • Missing from your order

  • Damaged during transit

  • Leaking, defective, or non-functional (e.g., vape pens or cartridges)

To qualify for a refund or replacement, you must contact us within 48 hours of delivery and provide the following:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the damaged product or packaging

Once verified, we will issue a full refund, send a replacement, or offer store credit—depending on your preference and product availability.

Return Policy

Due to strict health and safety regulations, we do not accept returns on cannabis products that have been:

  • Opened

  • Used

  • Tampered with

All sales are final unless a product arrives damaged or is missing from your order.

Incorrect or Wrong Items Sent

If we send you the wrong product, we will gladly replace it or provide store credit. Please contact us within 48 hours of delivery, and ensure the product is:

  • Unopened

  • In original packaging

  • Untampered with

We’ll cover any additional shipping costs associated with correcting the mistake.

Vape Pen & Cartridge Issues

We understand that vape pens and cartridges can sometimes malfunction. If your device arrives defective, please reach out immediately. We may issue a replacement or store credit after verifying the issue.

Please do not dispose of the item until we’ve reviewed your case.

Delivery Errors or Delays

We do not offer refunds for:

  • Orders delayed due to incorrect addresses

  • Missed deliveries (e.g., customer unavailable)

  • Failure to provide valid ID upon delivery

If your order was lost or severely delayed due to an error on our end or our delivery partner, we will investigate and may issue store credit or a full refund, depending on the outcome.

Non-Refundable Items

We cannot offer refunds on:

  • Opened or used cannabis products

  • Discounted or promotional items

  • Gift cards

  • Perishable goods once delivered and accepted

How to File a Refund or Replacement Request

If you believe you’re eligible for a refund, replacement, or store credit, please contact us via:

📧 Email: Support@officialbagtrender.com
📞 Phone: 562-352-9135
📍 In-Store Support (if applicable): Los Angeles California 

Include your full name, order number, and any photo/video evidence related to your claim. Our support team will respond within 24–48 hours.

 Store Credit Policy

If a refund isn’t possible, we may offer store credit as an alternative. Store credit is non-transferable and must be used within 30 days of issue unless stated otherwise.

 Policy Updates

BAGTRENDER DISPENSARY reserves the right to update this policy at any time. All changes will be posted on this page with the new effective date.

Questions?

We’re here to help you have a smooth experience every time. If you have any concerns about your order, just reach out—we’ve got your back.